Parrots & Company Customer Care
Customer Service & Store Policies
Find order support, shipping and pickup information, return guidance, payment details, store policies, and ways to contact our Stamford team.
Phone
203-348-1422
Store
61 Crescent Street
Stamford, CT
Online Orders
Use your order number when requesting assistance.
Store Pickup
Wait for ready-for-pickup confirmation.
How Can We Help?
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Shipping & Returns
Review processing, shipping, pickup, returns, damaged orders, and cancellation information.
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Order Support
Get help with order status, missing products, damaged packages, pickup, or account questions.
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Payments & Checkout
Review the payment options presented during checkout and securely complete eligible purchases online.
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Privacy Policy
Learn how information submitted through the website is handled.
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Terms & Conditions
Review the terms governing website use, online orders, and store content.
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Return to the Store
Continue browsing birds, food, cages, accessories, treats, and care products.
Customer Service Questions
What information should I provide when asking about an order?
Provide the order number, customer name, email address used for the order, and a clear description of the question or problem.
When should I visit for store pickup?
Wait until you receive confirmation that the order is ready. Bring the order confirmation and identification when collecting the order.
What should I do if a package arrives damaged?
Keep the item, shipping carton, labels, and packing materials. Contact the store promptly with the order number and clear photographs.
Can staff help me select products for my bird?
Yes. Contact the store with the bird’s species, size, age, and the type of product you need. Product suitability still depends on the individual bird and its care needs.
Where can I find the current return rules?
Review the Shipping & Returns page for the current return window, item-condition requirements, exclusions, and instructions.
Still Need Assistance?
Contact Parrots & Company for order help, product questions, store pickup information, and service inquiries.