Parrots & Company Order Information
Shipping, Store Pickup & Returns
Review important information about online orders, shipping eligibility, store pickup, damaged packages, cancellations, returns, and customer support.
Before publishing: replace every bracketed field below with your confirmed store policy and remove this notice.
Order Support
203-348-1422
Store Location
61 Crescent Street
Stamford, Connecticut
Processing Time
[ENTER PROCESSING TIME]
Return Window
[ENTER NUMBER OF DAYS]
Order Processing
Online orders are generally reviewed and prepared within 1–3 BUSINESS DAYS. Processing time is separate from carrier transit time.
- Orders placed on weekends or holidays may begin processing on the next business day.
- Large, oversized, special-order, backordered, or manufacturer-direct items may require additional time.
- If an item becomes unavailable after an order is placed, Parrots & Company will contact the customer about available options.
- Order changes are not guaranteed after fulfillment has begun.
Shipping
Shipping options, rates, and estimated delivery dates are calculated using the methods currently available at checkout. Availability may depend on the product, package dimensions, weight, destination, and carrier restrictions.
- Shipping estimates are not guaranteed delivery dates.
- Carrier delays caused by weather, service interruptions, address problems, or other events outside the store’s control may affect delivery.
- Customers are responsible for entering a complete and accurate delivery address.
- Additional shipping charges caused by an incorrect address, refused delivery, or unsuccessful delivery attempt may be charged to the customer where permitted.
- Oversized cages, heavy items, and certain specialty products may require separate freight arrangements or store pickup.
- We SHIP TO ALASKA, HAWAII, U.S. TERRITORIES, NO P.O. BOXES, OR INTERNATIONAL ADDRESSES.
- WE DO NOT SHIP LIVE BIRDS
Store Pickup
Store pickup may be offered for eligible orders at Parrots & Company, 61 Crescent Street, Stamford, Connecticut.
- Wait until you receive confirmation that the order is ready before traveling to the store.
- Bring the order confirmation and a valid form of identification.
- COMPLETED PICKUP ORDERS WILL BE HELD FOR 3 DAYS.
- Large cages and heavy products may require an appropriately sized vehicle and customer assistance for loading.
Returns & Exchanges
Eligible merchandise may be returned within 5 days of delivery or confirmed pickup, subject to the conditions below.
- Contact Parrots & Company before returning an item.
- Returned products must be unused, clean, complete, and in original packaging with all parts, instructions, tags, and accessories.
- Proof of purchase is required.
- Shipping charges are generally nonrefundable unless the return results from a verified store or fulfillment error.
- The customer is responsible for return shipping unless otherwise approved in writing.
- Returns sent without authorization may be delayed, refused, or returned to the sender.
- RESTOCKING FEE WILL BE CHARGED FOR ALL PRODUCTS EXCEPT LIVE BIRDS.
Nonreturnable Items
For health, safety, sanitation, customization, and resale reasons, the following items should be identified as final sale or nonreturnable when applicable:
- Opened food, treats, supplements, vitamins, or consumable products.
- Used cages, carriers, perches, toys, bowls, grooming tools, or accessories.
- Items exposed to a bird or other animal.
- Special-order, custom, personalized, clearance, or final-sale merchandise.
- Gift cards, service fees, deposits, and downloadable products where applicable.
- Live animals, including birds, unless a separate written store policy expressly provides otherwise.
Damaged, Missing, or Incorrect Orders
Inspect the shipment promptly after delivery. Contact Parrots & Company within 48 HOURS if an order arrives damaged, incomplete, or incorrect.
- Keep the product, original packaging, shipping carton, labels, and packing materials until the issue is resolved.
- Provide the order number, a description of the issue, and clear photographs of the item and packaging.
- Do not discard or return damaged merchandise until instructions are provided.
- Resolution may include replacement parts, replacement merchandise, carrier claim support, store credit, or refund, depending on the circumstances.
Cancellations & Refunds
- Contact the store immediately to request an order cancellation.
- Cancellation is not guaranteed after processing, packing, special ordering, or shipment has begun.
- Approved refunds are issued as STORE CREDIT unless otherwise required or agreed.
- Financial institutions may require additional time to post a refund after it has been processed.
- WE ISSUE STORE CREDIT ONLY, WE DO NOT ISSUE CASH OR CREDIT REFUNDS.
Questions About an Order?
Have your order number available when contacting Parrots & Company so the team can assist you efficiently.
This template is general business content and should be reviewed and customized to match Parrots & Company’s actual practices, payment processor requirements, carrier terms, and applicable law before publication.